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Tips for undecided clients – How to choose your vendor when you`re not sure what to ask for?

Tips for undecided clients – How to choose your vendor when you`re not sure what to ask for?

As a telecom provider for big partners such as Mitel and Avaya, we often get in contact with clients that find it very hard to choose the solution that best fits their needs. This cannot be considered a fault, but more the proof that our role is not only to integrate the best solutions on the market for our clients, but also to act as consultants and help them choose what is best for them in all terms.

Let`s say you`re a medium sized company, developing its activity on the market and you know that one of the things you need is a VoIP (voice over IP) solution for your structure, but this is more or less all you know.

That is when you come to us ( and ask for our services! We have for you a couple of questions and a couple of advice that you should take into consideration.

  1. How much do you know about VoIP solutions?

We need to know how much you know about this kind of services. Maybe you`ve done some research, maybe you have some experience form a previous company, you might already thinking about a certain vendor and you have good reasons to.

If this is not the case, we can help you save time and offer you a brief analysis of what the market provides right now.

  1. Let`s talk about integrations and interoperability

In order to help you choose the best vendor and solution, we need to know some more about your CRM, CMS, and other systems that need to be integrated with the VoIP phone system. We need to make sure that the vendor we choose for you can hook into your existing systems—both hardware- and software-based.

  1. What are your current needs, but also your perspectives?

You might know your company very well, but that does not necessarily mean that you know exactly what your needs in terms of telecommunications are right now. We know you`re thinking about budgets and costs, but choosing the right solution from the beginning might help you a lot to save costs in the future.

So, let`s speak about your current needs, but also about your expanding plans and about the timing you take into consideration for each further step.

  1. What specific VoIP features do you need?

If we`ve answered together to the first questions, we can move forward to the more technical part and see what are the specific VoIP features that your company actually needs.

We`ll speak here about:

  • Analytics,
  • Fully integrated communications software,
  • Mix & Match Licenses,
  • Group Chat,
  • HD Voice
  • ….and may others


  1. What is the budget?

If we`ve figured out all the above, it`s time to get to the costs point, which we know is of great interest for you. However, we could not have got here without knowing exactly what are your specific needs.

Telecom Data Consulting works with the best vendors on the market so we are sure that we can find the best solution that can fit your technical as well as your budget requirements.

For further consultancy, please contact us anytime –