What a smart company does to stay on top in 2017!

What a smart company does to stay on top in 2017!

It is not the first time we speak about the changing times that we live in and the necessity to constantly addapt to the new reality and always find the best solutions that keep our business going. As a performant manager, one needs to know what are the business`s strong parts, but also its limitations. Finding the best solutions that can help cost-saving but also improve the quality of the services offered is not an easy task, but not impossible either. Business process outsourcing (BPO) solutions are one of today`s best solutions and Telecom Data Consulting is your provider for some of the most important segments.

Why should you use BPO services?

There are so many reasons that should convince you that BPO solutions are some of today`s best solutions for many aspects of your activity. Here are some of them:

Time and money saving
Increase the efficiency of your business
You get access to the latest technology
You are flexible in changing the technical solutions without a lot of money invested
You save resources required for trainings and staffing

What can you outsource?

Whether you`re thinking about back office or front office processes, outsourcing can always be a good idea. It is not a sign of weakness if your business develops faster than you expected and you come to the point when you need to integrate certain services but you do not have the staff or the necessary equipment to do it. Most of the times it is clearly cheaper and more efficient to just contract a professional provider that can offer you the service instead of starting to invest to provide it internally. Of course, it is always a matter on business analysis and PROs and CONs comparison.

BPO in the telecommunications sector

We offer you complete telecommunications solutions, so that you can provide to your clients the best services with the minimum of resources invested. Our services are ideal for companies that are just now implementing contact center solutions, as well as for those that already have basic call-center services, but without the full pack of advantages offered by complete contact center (complex and efficient reporting and statistics).

Inbound solutions

Your clients’ requests are of critical importance for your business so you definitely want to manage them with professionalism. Our complex solutions help you manage your communication with your customers/clients/partners through various channels.

We provide technical calls support, order taking services, inbound sales, customer services, helpdesk solutions. Whether you need to us voice ACD, voice mail, e-mail, fax, web chat or social media, you will get the best customized solution.

Outbound solutions

Whether you’re talking about telemarketing, telesales or telephone surveys, your contact center solution needs to keep up with the latest technologies and you definitely need the best assistance you can get in the process.

This way, you make sure that you get the best results and all your team’s efforts pay off. We`re here to help you with services such as:

Telemarketing
Customer service/support
Technical support/help desk
Appointment scheduling
Market research