The activity of a call center depends a lot on the way it is recorded and monitored. Without these aspects well managed, the agents cannot reach their targets. Improving the quality of customer service is one of these targets and it is vital for the future of any company.
Telecom Data Consulting offers modern call center management and quality monitoring software solutions that can help you:
- Enhance the quality of your customer service
- Increase your agents` productivity
- Refine your call handling processes
- Offer your staff proper training
- Detect any possible problems in communicating with your targeted public.
Furthermore, these solutions are especially designed to help you respect the regulatory compliance requirements. These are extremely important in industries such as:
- Banking
- Telemarketing
- Insurance
- Healthcare
- … and many others.
Our recording solutions help you manage sensitive aspects such as:
- Storage of recordings
- Access to information
- Length of recordings
For a better understanding of our services and solutions, contact us for professional consultancy anytime!
